Personal Injury Claim Specialists

If you have been injured or become ill through no fault of your own, then you are entitled to make a personal injury claim. Contact our caring, specialist team for a free, no-obligation assessment of your case.

Smith Jones Injury Solicitors

If you have suffered an injury, illness or damages due to the negligence of someone else, then Smith Jones are able to help you make a ‘no win no fee’ personal injury claim. Our team of caring and experienced legal experts are here to provide the guidance and support that you and your family need; as well as making sure you get the compensation that you are entitled to.


At Smith Jones, we know how important compensation can be after your accident, but that is only part of what we do when you instruct us to represent you. As well as helping you recover the compensation you deserve, our personal injury lawyers are also able to help you access the right rehabilitation, care and support going forward.


Over the last 29 years, our specialist injury solicitors have helped tens of thousands of people get the compensation that they need following an accident or illness that wasn’t their fault. You can count on our team to work hard for you and protect your interests and fight to get the best possible outcome for you.


A vast majority of the cases that we accept are done on a ‘no win, no fee basis’, also known as a conditional fee agreement. This agreement protects you from financial risk in the event that your claim is unsuccessful. Our aim is often to try and reach an agreement settlement before going to court, however, our experienced team are ready to fight for you all the way to the finish. Call us today on 0800 195 95 90 to discuss your claim with a member of our expert team.


We are one of the most respected personal injury law firms in the UK, representing clients in England and Wales. We have different teams who specialise in different aspects of personal injury law and are here to guide you on your options. Contact us 24/7 for a free, no obligation consultation – our helpful and caring team are ready to answer your questions.

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Personal Injury Claim FAQ’s


Each case is treated individually, so there isn’t a way to give a set or expected financial sum. We can’t compare one case to another as it is difficult to consider all the unique factors that separate the two. The compensation that you receive takes into account how serious your injury/illness is and the effects that it has had on your life and ability to work long term. There are also several other factors which can impact the compensation amount that you receive:


  • Your pain and suffering. This covers the trauma and/or stress that was caused by your accident or illness.
  • This Includes travelling costs, medical equipment or treatments, as well as any items which help you with general day-to-day life.
  • Loss of earnings. Any time that may have had off work or time which you may still need. This includes outcomes such as never be able to return to work.
  • Medical care and rehabilitation.
  • Adaptation Costs. Any requirements or changes to your home/car.


The final compensation you are awarded is different in every case. The outcome of an injury will never be the same for any two people, so the final compensation amount that is awarded will be different and tailored to your specific needs.

It is hard to give an exact timeframe between starting legal proceedings and settlement. How long a claim takes depends on so many factors, including:

  • How severe your illness or injury is
  • If the defendant has accepted responsibility for your injury
  • How complex your injury is
  • How long it takes to gather all the evidence
  • The response from your opponents

When working out your compensation, we will need to get a thorough understanding of the long-term effects that your injury will have on your life. This is important as to properly calculate or settle your claim. It can be the case that if we settle too early you receive less compensation than you are entitled to.


If you already have an ongoing claim with another legal practice and are unsatisfied with their service, you may be able to transfer your claim to us depending on which stage the claim has reached and your agreement that you have in place with them. If this is the case, our team is able to advise you further on the transfer process.


If you decide to choose Smith Jones to represent you, as No Win No Fee Solicitors, most of the personal injury cases that we take on are funded on a ‘No Win No Fee’ basis. This agreement is also known as a ‘conditional fee agreement’ or ‘CFA’. This way of funding a case allows our clients to start their case without having to pay legal fees until they receive their compensation. This method also protects the client from any financial risk in the event that their claim is unsuccessful.


When you start your claim for compensation, be assured that we‘re in this together. Part of our commitment ensures:

  • There’s no financial risk for pursuing the claim and you won’t be out of pocket as a result of bringing your claim forward. Only once the case is successfully completed will we claim for our expenses.
  • There’ll never be any surprise fees, and when your claim is successful you’ll keep the vast majority of damages awarded. *
  • You’ll receive a high level of skill, legal expertise and advice when pursuing your claim: with nearly 30 years of legal experience, we have a proud history of winning very difficult cases, a lot of which were previously turned down by other law firms.


*Full terms & conditions will be in your CFA.


Initial Call

We’ll discuss the details of your case and the best way to take your claim forward. This initial consultation is free and confidential. There is no obligation attached to this so feel free to ask us all the questions you may have. It is ultimately up to you if you wish to proceed. If we feel that the case is not worth pursuing or if you run a significant chance of losing we will make sure you are aware at this point.


Determining Responsibility

We’ll then work out who is responsible for your injuries or illness. If this isn’t obvious we have an experienced team of investigators to look into it in more detail.  Once we have determined where the responsibility lies, we’ll contact them (often their insurers) to see if they accept responsibility and to understand their take on the events. Remember we are here working on your behalf to put forward your version of events.


Understanding Your Needs

We’ll look at the exact nature of your injury and the impact it has had on various aspects of your life, including any financial, psychological and physical implications. We obtain reports from independent medical experts where required to help support your claim and further understand your needs. From this, we’ll have a better indication of the amount of compensation we think you’ll be entitled to recover.



With serious injury claims, we’ll look to recover interim payments wherever possible. These are payments that are received before final settlement (and taken from the total at the end) to cover any immediate needs you have. We also have a specialist team to help you access any required support to assist with your recovery. Naturally waiting until a case is concluded is not an option for many people who need help immediately.


Final Compensation Settlement

The majority of claims we deal with settle out of court. This is often the preferred course for claimants and is the sensible route, especially if it’s clear where the responsibility lies. However, in some cases, the responsible party doesn’t accept liability or they don’t agree with the amount of compensation we feel you need. In these circumstances, we’ll start court proceedings. If this turns out to be the case then we’ll be there to help you every step of the way, talking you through what will happen so you feel comfortable at all times.


Once your claim has been settled, your opponent will have to pay some of our basic legal costs. If this doesn’t cover the complete costs of the claim, we may deduct it from the final compensation amount awarded to you. This amount is capped at a pre-arranged percentage, meaning there won’t be any surprises and you’ll always keep the vast majority of your compensation payout. We’ll further explain this all well before you instruct us. Further details can be found in your agreement with us, which you’ll receive and sign at the start of your claim.


In recent years, in order to help with your legal costs, the government has introduced a 10% increase in the compensation amount awarded to you for the ‘pain and suffering’ aspect of your compensation. This was done to encourage people who may not have brought a claim forward to seek the help they may need. Unfortunately, at the same time, the government also reduced the total costs that lawyers could recover from the defendant. This means that some of the legal costs are taken from the final compensation amount awarded in order to cover the shortfall in legal fees accrued in the pursuit of a claim. If your claim is successful, unfortunately not all expenses are paid by your opponent. This includes:


  • The insurance premium on your policy that protects you fully against any risk of legal costs.
  • Any basic legal costs which can’t be recovered from the opposing side.


We cannot guarantee that every case we take on is going to be successful. We have a proud history and reputation and will always do our utmost to ensure that your case has a high chance of success. However, if we think it may not go through, we will inform you at the earliest indication. If we lose the case for whichever reason, you are protected from any financial risk through your CFA¹³.


After contacting our friendly team, initially, we’ll talk to you about your accident, illness or injury. We’ll assess the merits of your potential claim and determine whether it’s something we can help you move forward with. Any and all advice that’s given to you at this stage is completely free, confidential and you are under no obligation to use our services after speaking with us.

Any conversation you have with our team is strictly private and all details that you provide to us will remain confidential.


Contacting the Responsible Party


Once you choose to pursue your claim with Smith Jones’ help, we will contact those responsible for your accident or illness (most often the insurers of those responsible) and ask them if they’re aware of your damages and if they accept responsibility. If they accept full responsibility, we’ll help you get the right treatments and rehabilitation, as well as start negotiating your compensation. If they don’t accept responsibility, then we’ll discuss with you on the best ways to proceed.


Putting Together Your Case


We will examine your case in a detailed manner and will gather all necessary evidence to support your claim. Witness statements and professional opinions from independent medical professionals may also be used. This will allow us to determine the precise circumstances which caused your illness or injury, how it has affected your life, as well helps us arrange any care or support that you may need to aid in your rehabilitation and recovery.


Final Settlement and Compensation Awarded


We will always do our best to settle your claim before it goes to court. In an ideal scenario, the responsible party accepts fault for your injury or illness and agrees to pay you compensation. In the event that they do not accept responsibility, then your case may go to court to establish liability. In scenarios where the defendant doesn’t accept liability, your case may still settle before it goes to court.


A majority of personal injury cases are settled before they go to court. If those responsible do accept liability, our team will try to reach the best possible outcome which takes into account your physical and emotional suffering as well as any expenses you have incurred due to your injury and any financial loss.


If we’re unable to obtain a suitable compensation, or if liability isn’t accepted, then we’ll commence court proceedings.


What Happens If My Case Goes To Court?


Before your trial begins, it’s our job to give the court all of the documents that are relevant to your case. These are documents such as independent medical reports and statements by witnesses etc. You should let us know of anything that you feel may be useful and if you receive any new documentation during the process. This is to ensure everything is up to date and your claim progresses properly.


Before sending final drafts of documents to the courts, we always ask the clients we represent to confirm all details are correct. We’ll always ensure that you fully understand the process and are happy with the progress of the case.


The court will often try to set the trial on a day that is suitable for all involved, considering matters such as your health, obligations, work commitments and other aspects of the case. If the case goes go to trial, we will be there to advise and support you at every stage.


Compensation settlements before trial


If the case goes to trial and a date is set, it still may not make it to a courtroom. A lot of cases are settled before the trial begins, even when the other party hasn’t accepted responsibility. If this seems like it will happen, we will make sure that any offers are acceptable to you and appropriate in the circumstances.


Our specialist injury experts will work to ensure that your case moves forward as smooth as possible, during which time we will always keep you informed with its progress and make sure that you understand everything clearly. You are always able to get in touch with us if you have a question or want an update. Our compensation calculator will help you get a rough idea of the sum of money awarded for your injury type. We have many years’ experience handling a wide variety of claims, including the following:



We have specialist legal teams who specialise in different types of injury claims and they will be able to further advise you and fight for the best outcome for your case. For whatever reason, you are making a claim, our legal team will always endeavour to:


  • Help you to the best of our ability to get the compensation that you are entitled to and make sure that any expenses/losses as a result of injury or illness are covered.
  • Make sure your case is dealt with the utmost sensitivity and professionalism. You will always be treated as an individual. We are also regulated by the Solicitors Regulation Authority and authorised by the Claims Management Regulator.
  • Whenever it is possible, we will be able to help you with any financial cover that you may need before your case settles by applying for interim payments. We can’t do this with every case, but we understand that you may be under financial pressure as a result of your injury and will help wherever we can.
  • Always stay in touch to keep you updated on your case.

compensation claim

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personal injury

injury compensation claims

accident and injury claims


We operate on a ‘no-win no-fee’ basis, meaning that there is no financial risk to you in pursuing a claim for your accident or injury.


We get to know every one of our clients, understanding their unique needs and ensuring they are well represented and cared for.


We only handle personal injury and accident cases, meaning we have a vast depth of knowledge and experience when it comes to both assessing your claim and fighting for your compensation.


We have been fighting for our clients since 1988. We are authorized and regulated by the SRA and are accredited by Association of Personal Injury Lawyers and The Law Society.


We have extensive experience dealing with and claiming for high-profile accidents and injuries. This has garnered us a reputation as one of the best personal injury & accident solicitors in the UK.


If your claim is successful then you will receive a cash sum after a decision or settlement has been reached – our average payout is over £11,500.

Cases We Represent:


Whether you’ve been involved in a collision whilst in a car; either as the diver or the passenger, a pedestrian, or you’ve had a motorcycle accident – being mixed up in a road traffic accident can be a very traumatic and damaging experience, physically, emotionally and psychologically. With these type of accidents, there are many factors to take into consideration, and blame is just one of them. Sometimes, who is to blame is not always straightforward, often with those responsible denying accountability.

Also, the circumstances behind the accident will vary from incident to incident and know what to do afterwards can be very difficult. Accidents on the road will vary from being hit by a vehicle whilst crossing the road as a pedestrian. Being knocked off your bicycle or motorbike to getting injured whilst travelling on public transport.

At Smith Jones, we have handled thousands of road traffic accident claims over the 30 years we have been handling compensation claims. If you are looking for advice as to know how to proceed after your accident, please speak to one of our experienced team for guidance as to what to do next.


Some of the more typical injuries suffered are:

  • Neck Injuries such as Whiplash
  • Other soft tissue injuries
  • Broken bones & Fractures such as legs, arms, collarbone, fingers etc.
  • The Loss of Sensory Feeling (Touch, Taste, Smell, Hearing, Sight)
  • Internal Organ Injury
  • Fractured Skull, Brain Damage, Facial & Head Injury
  • Back & Spinal Injury
  • Burns
  • Amputation, Loss of Limbs or Digits


So, If you or someone close to you has been involved in any kind of road or car accident, get in touch with one of our specialists here at Smith Jones on 0800 195 95 90.

Even if your insurance company is recommending another law firm, you have every right to decide for yourself which legal practice you want representing you.


Have you been injured as a result of a work accident? If you have, we understand that it can be a difficult thing to ask your employer for compensation due to their negligence. One of the worries that people have after an accident in work is that claiming compensation for it may make it very difficult for them to work there in the future, with worries about being dismissed as a result. If this is the case, then you are not alone. It is a common question asked & Smith Jones we are here to give you the best advice. One thing to advise you straight away is that in many cases the claim is against the companies’ insurers and not the company themselves, so your employers won’t feel the full force of the legal action.

At Smith Jones, we have been successfully representing injured workers for over 30 years and in that time have won millions of pounds in compensation for our clients. Let us now get you the compensation and justice you are entitled to.

Whilst at work it is only reasonable, and it is also lawful for you to be safe, even if there is an element of risk to the job you were doing. There are strict rules of health & safety that every employer has to follow. In many cases where there has been a workplace accident, these rules have not been followed, and therefore the employer is liable for the injury sustained.

Allow our expert team of dedicated personal injury experts to investigate your accident so we can get you the compensation you are entitled. Below are just some of the types of incidents we investigate:


  • Injuries due to heavy lifting
  • Injured whilst operating Machinery
  • Falls from height
  • Slips and trips
  • Crushing injuries
  • Farm Accidents
  • Construction Site Accidents

Our team of personal injury specialists are well acquainted with all the ins and outs of workplace accident litigation. We realise that as well as needing financial recompense, you will possibly require both expert medical care and rehabilitation as a result of your injury. This is also something that due to our years of experience we are best placed to help and advise you on.

We also have plenty of experience in representing clients that are members of a trade union. If that’s the case with you, then please don’t hesitate to contact us for advice.

In some cases, the injury is so that the client is unable to work for a lengthy period of time. If that’s the case, you will quite likely be feeling the pressures of having less or no money coming in. Fear not, our team of expert advisors can help you navigate the process of getting state benefit, or in some cases, we can try to get your compensation paid to you in interim payments.

The majority of claims that Smith Jones handle are no win no fee. This means that if the legal claim against your employers is unsuccessful, then there will be no money for you to pay. Plus the consultation fee is without charge. Just to clarify, the free consultation is with one of our expert personal injury solicitors, and it’s in this meeting where all of the details relating to your accident will be discussed and the best advice given.


Injuries suffered as a result of poor dental work come under the term of dental negligence. This term also covers when a patient suffers undue pain or ongoing problems due to poor advice or negligence from not dealing with a dental condition correctly.

Dental problems can seriously impact your life and wellbeing. It can be something that you are trying to live with and yet know that perhaps this situation could have been completely avoided if the dentist had just done his job right in the first place.

Is this how you feel? Have you suffered unnecessarily due to treatment form your dentist, dental hygienist or consultant? If so you need to get in touch with us to help you get the compensation you deserve for both the suffering you have gone through and to pay for the treatment to put it right. You have every right to make a claim if you have suffered as a result. Smith Jones are at hand to advise you are eligible to claim if you have suffered as a result of:


  • Being misdiagnosed
  • Substandard Treatment
  • Damage done to healthy Teeth
  • Failure to Diagnose
  • Damaged Teeth
  • Nerve damage after treatment
  • Poorly fitting Dental Implants, Dentures resulting in pain
  • Failure to diagnose and treat oral disease, periodontal, cancer etc

If you feel that one of these or a related injury has been suffered because of your dental practitioner, then please get in touch with our experts to discuss your claim.


Out of the blue, we can be involved in an accident that completely changes of life. The consequences of such can leave us with life-changing injuries forcing us to change the way we live our life. Injuries such as head, neck or spinal injuries leaving someone paralysed, having a limb amputated, loss of sight or hearing just to name a few.


Those kinds of injuries can seriously change the way you live your life and often will impact on your family. With a wealth of experience in handling serious injury compensation for our clients, Smith Jones are well placed to offer you or your loved one the help in a sensitive and caring way. Our experienced team are ready to help you claim the compensation you are entitled to for the ordeal you have gone through.


Some of the serious injuries you can get compensation for are:


  • Accidents on the Road (Car, Passenger, Pedestrian, Motorcycle, Bicycle)
  • Accidents at Work
  • Accidents whilst Abroad
  • Public Transport Accidents (Passenger or Pedestrian)
  • Sporting Injury Compensation
  • Dental Negligence Claims


We are on hand 24 hours a day to take your call, so call us on 0800 195 95 90 to speak to an adviser today.


Has a loved one been lost in an accident that wasn’t their fault? If so we understand that this must be an incredibly difficult time for you and your family. We are here to listen to you and to discuss what has happened.

Our desire is to provide you with both the legal advice, support & assistance that you and your family will need during this difficult time.


A single act of violence can often lead toward serious, even life-changing injuries, leaving the victim and their loved ones traumatized. In such cases, it can be a very lonely time, leaving the victim wondering where to turn to for help.


Our specialised team of caring injury experts are here to help. Have you or a loved one been injured as a result of criminal activity such as a fight, mugging, domestic abuse, or worse & you have been left either physically injured or traumatized psychologically as a result of a violent attack? If so, we are here to help! How, you might ask? Well, over the years that we have been representing victims of crime we have built up a vast amount of experience in dealing with both the victims and the perpetrators. We’ve dealt with lots of different circumstances, and no one case is ever the same. You can be assured that we will get you the justice and compensation you deserve.


Would you like to talk to someone about a possible claim regarding an injury due to being attacked? Please feel free to contact us about criminal injury compensation with complete confidentiality on 0800 195 95 90.