Personal Injury Claims

If you have suffered an injury, illness or damages due to the negligence of someone else, then Smith Jones are able to help you make a ‘no win no fee’ personal injury claim. Our team of caring and experienced solicitors are here to provide the guidance and support that you and your family need; as well as making sure you get the compensation that you are entitled to.


At Smith Jones, we know how important compensation can be after your accident, but that is only part of what we do when you instruct us to represent you. As well as helping you recover the compensation you deserve, our personal injury lawyers are also able to help you access the right rehabilitation, care and support going forward.


Over the last 29 years, our specialist personal injury solicitors have helped tens of thousands of people get the compensation that they need following an accident or illness that wasn’t their fault. You can count on our team to work hard for you and protect your interests and fight to get the best possible outcome for you.


A vast majority of the cases that we accept are done on a ‘no win, no fee basis’, also known as a conditional fee agreement. This agreement protects you from financial risk in the event that your claim is unsuccessful. Our aim is often to try and reach an agreement settlement before going to court, however, our experienced team are ready to fight for you all the way to the finish.


We are one of the most respected personal injury law firms in the UK, representing clients in England and Wales. We have different teams who specialise in different aspects of personal injury law and are here to guide you on your options. Contact us 24/7 for a free, no obligation consultation – our helpful and caring team are ready to answer your questions.

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Injury Compensation – More Information


A personal injury claim occurs when an individual has suffered an illness or injury due to the negligence and/or error of another person or organisation. We have many years’ experience handling a wide variety of personal injury claims, including the following:


  • Accident at work claims
  • Road traffic accident claims
  • Accident and illnesses abroad
  • Whiplash
  • Motorcycle claims
  • Bicycle Accidents
  • Industrial disease and illness claims
  • Dental negligence claims
  • Defective product claims
  • Criminal injury claims
  • Serious injury claims Fatal accident claims


We have specialist legal teams who specialise in different types of injury claims and they will be able to further advise you and fight for the best outcome for your case. For whatever reason, you are making a claim, our solicitors will always endeavour to:


  • Help you to the best of our ability to get the compensation that you are entitled to and make sure that any expenses/losses as a result of injury or illness are covered.
  • Make sure your case is dealt with the utmost sensitivity and professionalism. You will always be treated as an individual.
  • Whenever it is possible, we will be able to help you with any financial cover that you may need before your case settles by applying for interim payments. We can’t do this with every case, but we understand that you may be under financial pressure as a result of your injury and will help wherever we can.
  • Always stay in touch to keep you updated on your case.

If you would like to make a ‘no win no fee’ personal injury claim, contact us today on 0800 195 95 90.


Your Free Initial Consultation


After contacting our friendly team, initially, we’ll talk to you about your accident, illness or injury. We’ll assess the merits of your potential claim and determine whether it’s something we can help you move forward with. Any and all advice that’s given to you at this stage is completely free, confidential and you are under no obligation to use our services after speaking with us.

Any conversation you have with our team is strictly private and all details that you provide to us will remain confidential.


Contacting the Responsible Party


Once you choose to pursue your claim with Smith Jones’ help, we will contact those responsible for your accident or illness (most often the insurers of those responsible) and ask them if they’re aware of your damages and if they accept responsibility. If they accept full responsibility, we’ll help you get the right treatments and rehabilitation, as well as start negotiating your compensation. If they don’t accept responsibility, then we’ll discuss with you on the best ways to proceed.


Putting Together Your Case


We will examine your case in a detailed manner and will gather all necessary evidence to support your claim. Witness statements and professional opinions from independent medical professionals may also be used. This will allow us to determine the precise circumstances which caused your illness or injury, how it has affected your life, as well helps us arrange any care or support that you may need to aid in your rehabilitation and recovery.




Final Settlement and Compensation Awarded


We will always do our best to settle your claim before it goes to court. In an ideal scenario, the responsible party accepts fault for your injury or illness and agrees to pay you compensation. In the event that they do not accept responsibility, then your case may go to court to establish liability. In scenarios where the defendant doesn’t accept liability, your case may still settle before it goes to court.


A majority of personal injury cases are settled before they go to court. If those responsible do accept liability, our team will try to reach the best possible outcome which takes into account your pain and suffering as well as any expenses you have incurred due to your injury and any loss of earnings.


If we’re unable to obtain a suitable compensation, or if liability isn’t accepted, then we’ll commence court proceedings. If it comes to this, we’ll guide you through the process and make sure the best possible outcome is reached.


If your claim goes to court, the court will provide a timetable setting of how your claim will move forward. This will be further explained to you by your specialist representative.


Before your trial begins, it’s our job to give the court all of the documents that are relevant to your case. These are documents such as independent medical reports and statements by witnesses etc. You should let us know of anything that you feel may be useful and if you receive any new documentation during the process. This is to ensure everything is up to date and your claim progresses properly.


Before sending final drafts of documents to the courts, we always ask the clients we represent to confirm all details are correct. We’ll always ensure that you fully understand the process and are happy with the progress of the case.


The court will often try to set the trial on a day that is suitable for all involved, considering matters such as your health, obligations, work commitments and other aspects of the case. If the case goes go to trial, we will be there to advise and support you at every stage.


Compensation settlements before trial


If the case goes to trial and a date is set, it still may not make it to a courtroom. A lot of cases are settled before trial begins, even when the other party hasn’t accepted responsibility. If this seems like it will happen, we will make sure that any offers are acceptable to you and appropriate in the circumstances.


Our specialist personal injury solicitors will work to ensure that your case moves forward as smooth as possible, during which time we will always keep you informed with its progress and make sure that you understand everything clearly. You are always able to get in touch with us if you have a question or want an update. Our compensation calculator will help you get a rough idea of the sum of money awarded for your injury type.


To make a personal injury claim contact us on 0800 195 95 90.


Each case is treated individually, so there isn’t a way to give a set or expected amount of compensation. We can’t compare one case to another as it is difficult to consider all the unique factors that separate the two. The compensation that you receive takes into account how serious your injury/illness is and the effects that it has had on your life and ability to work long term. There are also several other factors which can impact the compensation amount that you receive:


  • Your pain and suffering. This covers the trauma and/or stress that was caused by your accident or illness.
  • This Includes travelling costs, medical equipment or treatments, as well as any items which help you with general day-to-day life.
  • Loss of earnings. Any time that may have had off work or time which you may still need. This includes outcomes such as never be able to return to work.
  • Medical care and rehabilitation.
  • Adaptation Costs. Any requirements or changes to your home / car.


If you already have an ongoing claim with another solicitor and are unsatisfied with their service, you may be able to transfer your claim to us depending on which stage the claim has reached and your agreement that you have in place with them. If this is the case, our team is able to advise you further on the transfer process.


Please do not hesitate to contact us if you need any further advice.


As No Win No Fee Solicitors most of the personal injury cases that we take on are funded on a ‘No Win No Fee’ basis. This agreement is also known as a ‘conditional fee agreement’ or ‘CFA’. This way of funding a case allows our clients to start their personal injury claim without having to pay legal fees until they receive their compensation. This method also protects the client from any financial risk in the event that their claim is unsuccessful.


No Win No Fee cases may not suit everyone, but no matter which way you choose to fund your claim, we’ll always explore all options with you and let you decide which way best suits you.


If your case is unsuccessful, you can rest assured that there’s no financial risk and you won’t have to pay any legal fees. ¹³ If we feel that your case is not going to be successful for whatever reason, we will inform you at the earliest possible time after this becomes apparent.


When you start your claim for compensation, be assured that we‘re in this together. Part of our commitment ensures:

  • There’s no financial risk for pursuing the claim and you won’t be out of pocket as a result of bringing your claim forward. Only once the case is successfully completed will we claim for our expenses.
  • There’ll never be any surprise fees, and when your claim is successful you’ll keep the vast majority of damages awarded. *
  • You’ll receive a high level of skill, legal expertise and advice when pursuing your claim: with nearly 30 years of legal experience, we have a proud history of winning very difficult cases, a lot of which were previously turned down by other law firms.


*Full terms & conditions will be in your CFA (Conditional Fee Agreement).


Once your claim has been settled, your opponent will have to pay some of our basic legal costs. If this doesn’t cover the complete costs of the claim, we may deduct it from the final compensation amount awarded to you. This amount is capped at a pre-arranged percentage, meaning there won’t be any surprises and you’ll always keep the vast majority of your compensation pay out. We’ll further explain this all well before you instruct us. Further details can be found in your Conditional Fee Agreement, which you’ll receive and sign at the start of your claim.


In recent years, in order to help with your legal costs, the government has introduced a 10% increase in the compensation amount awarded to you for the ‘pain and suffering’ aspect of your compensation. This was done to encourage people who may not have brought a claim forward to seek the help they may need. Unfortunately, at the same time, the government also reduced the total costs that lawyers could recover from the defendant. This means that some of the legal costs are taken from the final compensation amount awarded in order to cover the shortfall in legal fees accrued in the pursuit of a claim.


If your claim is successful, unfortunately not all expenses are paid by your opponent. This includes:


  • The insurance premium on your policy that protects you fully against any risk of legal costs.
  • Any basic legal costs which can’t be recovered from the opposing side.


We cannot guarantee that every case we take on is going to be successful. We have a proud history and reputation and will always do our utmost to ensure that your case has a high chance of success. However, if we think it may not go through, we will inform you at the earliest indication. If we lose the case for whichever reason, you are protected from any financial risk through your conditional fee agreement¹³.


The first question many people ask is “do I have a claim?” Our expert personal injury solicitors have experience dealing with many different claim types and scenarios and will be able to advise you on the best possible outcome going forward. On some occasions, the injured party isn’t able to make a claim on their own accord, and as such may need someone to make the claim on their behalf. Below are circumstances which may require the injured party to ask someone to make the claim for them. This is called a ‘litigation friend’ and may include:


  • Making a claim on behalf of children before the child turns eighteen. If the child wishes to handle their own claim (and provided nobody has made a claim on their behalf already), they have three years after their 18th birthday in which to do so.
  • Making a claim for someone who currently may not have the capacities to bring forward their own case.
  • Making a claim on behalf of a loved one who has died.


The UK time limitation for to make your personal injury claim is three years from the date of your accident, or the date of the diagnosis of your illness. As the law in each country is different, if you were injured / fell ill abroad then you might have as little as one year to make your claim. If this is the case then you should contact us as soon as you are able.


If you would like to make a personal injury claim, we always recommend that you contact us as soon as possible so you do not exceed the time limit applied in your case. The courts do have the option to allow a case to progress after the stipulated time limit but this is rare and is not something that can be relied upon.

To set up a free consultation to discuss your situation in further please call us on 0800 195 95 90.


Personal injury claims tend to usually follow a five steps process:


Initial Call

We’ll discuss the details of your case and the best way to take your claim forward. This initial consultation is free and confidential. There is no obligation attached to this so feel free to ask us all the questions you may have. It is ultimately up to you if you wish to proceed. If we feel that the case is not worth pursuing or if you run a significant chance of losing we will make sure you are aware at this point.


Determining Responsibility

We’ll then work out who is responsible for your injuries or illness. If this isn’t obvious we have an experienced team of investigators to look into it in more detail.  Once we have determined where the responsibility lies, we’ll contact them (often their insurers) to see if they accept responsibility and to understand their take on the events. Remember we are here working on your behalf to put forward your version of events.


Understanding Your Needs

We’ll look at the exact nature of your injury and the impact it has had on various aspects of your life, including any financial, psychological and physical implications. We obtain reports from independent medical experts where required to help support your claim and further understand your needs. From this, we’ll have a better indication of the amount of compensation we think you’ll be entitled to recover.



With serious injury claims, we’ll look to recover interim payments wherever possible. These are payments that are received before final settlement (and taken from the total at the end) to cover any immediate needs you have. We also have a specialist team to help you access any required support to assist with your recovery. Naturally waiting until a case is concluded is not an option for many people who need help immediately.


Final Compensation Settlement

The majority of claims we deal with settle out of court. This is often the preferred course for claimants and is the sensible route, especially if it’s clear where the responsibility lies. However, in some cases, the responsible party doesn’t accept liability or they don’t agree with the amount of compensation we feel you need. In these circumstances, we’ll start court proceedings. If this turns out to be the case then we’ll be there to help you every step of the way, talking you through what will happen so you feel comfortable at all times.


This amount of personal injury compensation you can claim is different in every case. The outcome of an injury will never be the same for any two people, so the final compensation amount that is awarded will be different and tailored to your specific needs.


It is hard to give an exact timeframe between starting a personal injury claim and settlement. How long a claim takes depends on so many factors, including:

  • How severe your illness or injury is
  • If the defendant has accepted responsibility for your injury
  • How complex your injury is
  • How long it takes to gather all the evidence
  • The response from your opponents

When working out your compensation, we will need to get a thorough understanding of the long-term effects that your injury will have on your life. This is important as to properly calculate or settle your claim. It can be the case that if we settle too early you receive less compensation than you are entitled to.

Reasons To Choose Smith Jones

If you decide to pursue a work accident claim, here are a few reasons to choose Smith Jones to represent you:


We operate on a ‘no-win no-fee’ basis, meaning that there is no financial risk to you in pursuing a claim for your injury or illness.


We get to know every one of our clients, understanding their unique needs and ensuring they are well represented and cared for.


We only handle personal injury and illness claims, meaning we have a vast depth of knowledge and experience when it comes to assessing if you have a claim.


We have been fighting for our clients since 1988. We are authorised and regulated by the SRA and are accredited by APIL and The Law Society.


We have extensive experience dealing with and claiming for accidents and illnesses of all types. Speak to us today to start your claim.


If your claim is successful then you will receive a cash sum after a decision or settlement has been reached – our average payout is over £11,500.

Types of Personal Injury Claims:


Have you been injured as a result of a workplace accident? If you have, we understand that it can be a difficult thing to ask your employer for compensation due to their negligence. One of the worries that people have after an accident in work is that claiming compensation for it may make it very difficult for them to work there in the future, with worries about being dismissed as a result. If this is the case, then you are not alone. It is a common question asked & Smith Jones Solicitors we are here to give you the best advice. One thing to advise you straight away is that in many cases the claim is against the companies’ insurers and not the company themselves, so your employers won’t feel the full force of the legal action.

At Smith Jones Solicitors we have been successfully representing injured workers for over 30 years and in that time have won millions of pounds in compensation for our clients. Let us now get you the compensation and justice you are entitled to.

Whilst at work it is only reasonable, and it is also lawful for you to be safe, even if there is an element of risk to the job you were doing. There are strict rules of health & safety that every employer has to follow. In many cases where there has been a workplace accident, these rules have not been followed, and therefore the employer is liable for the injury sustained.

Allow our expert team of dedicated personal injury solicitors to investigate your accident so we can get you the compensation you are entitled. Below are just some of the types of incidents we investigate:


  • Injuries due to heavy lifting
  • Injured whilst operating Machinery
  • Falls from height
  • Slips and trips
  • Crushing injuries
  • Farm Accidents
  • Construction Site Accidents

Our team of personal injury solicitors are well acquainted with all the ins and outs of workplace accident litigation. We realise that as well as needing financial recompense, you will possibly require both expert medical care and rehabilitation as a result of your injury. This is also something that due to our years of experience we are best placed to help and advise you on.

We also have plenty of experience in representing clients that are members of a trade union. If that’s the case with you, then please don’t hesitate to contact us for advice.

In some cases, the injury is so that the client is unable to work for a lengthy period of time. If that’s the case, you will quite likely be feeling the pressures of having less or no money coming in. Fear not, our team of expert advisors can help you navigate the process of getting state benefit, or in some cases, we can try to get your compensation paid to you in interim payments.

The majority of claims that Smith Jones personal injury solicitors handle are no win no fee. This means that if the legal claim against your employers is unsuccessful, then there will be no money for you to pay. Plus the consultation fee is without charge. Just to clarify, the free consultation is with one of our expert personal injury solicitors, and it’s in this meeting where all of the details relating to your accident will be discussed and the best advice given.


A single act of violence can often lead toward serious, even life-changing injuries, leaving the victim and their loved ones traumatized. In such cases, it can be a very lonely time, leaving the victim wondering where to turn to for help.


Our specialised team of solicitors are here to help. Have you or a loved one been injured as a result of criminal activity such as a fight, mugging, domestic abuse, or worse & you have been left either physically injured or traumatized psychologically as a result of a violent attack? If so, we are here to help! How, you might ask? Well, over the years that we have been representing victims of crime we have built up a vast amount of experience in dealing with both the victims and the perpetrators. We’ve dealt with lots of different circumstances, and no one case is ever the same. You can be assured that we will get you the justice and compensation you deserve.


Would you like to talk to someone about a possible claim regarding an injury due to being attacked? Please feel free to contact us about criminal injury compensation with complete confidentiality on 0800 195 95 90.


One very common personal injury claim involves getting sick or being involved in an accident whilst overseas. Have you suffered illness as a result of poor food hygiene on the part of the hotel where you were staying? Or perhaps you have been involved in a road traffic accident whilst on a rented bike or while riding in a taxi? There are many different situations in where after being involved in anything like these accidents abroad you could be due compensation for your suffering.

Smith Jones Solicitors are experienced in these types of claims. We can take the stress of having to deal with the holiday firm yourself out of your hands and get you the compensation you deserve. Some of the holiday type illnesses and accidents you can claim for are;

  • Car or Bike Accidents whilst Abroad
  • Sickness due to Food Poisoning
  • Legionnaires’ disease
  • Bacterial infections
  • Slips, trips and falls
  • Serious injuries

Of course, these are just some of the most common types of cases we are successful in claiming for so, if you feel you have any reason that you might be able to claim, please feel free to get in touch to talk it over with one of our advisors.


Smith Jones Solicitors are best placed to win you the injury compensation you deserve due to an accident or injury whilst away on your travels. We will make the whole process as easy as possible for you, whilst we deal with your litigation in a way that keeps you and your family away from the stresses of claiming.


For a free personal injury consultation, contact us here on 0800 195 95 90.


Injuries suffered as a result of poor dental work come under the term of dental negligence. This term also covers when a patient suffers undue pain or ongoing problems due to poor advice or negligence from not dealing with a dental condition correctly.

Dental problems can seriously impact your life and wellbeing. It can be something that you are trying to live with and yet know that perhaps this situation could have been completely avoided if the dentist had just done his job right in the first place.

Is this how you feel? Have you suffered unnecessarily due to treatment form your dentist, dental hygienist or consultant? If so you need to get in touch with us to help you get the compensation you deserve for both the suffering you have gone through and to pay for the treatment to put it right. You have every right to make a dental negligence claim if you have suffered as a result. Our Personal injury solicitors are at hand to advise you are eligible to claim if you have suffered as a result of:


  • Being misdiagnosed
  • Substandard Treatment
  • Damage done to healthy Teeth
  • Failure to Diagnose
  • Damaged Teeth
  • Nerve damage after treatment
  • Poorly fitting Dental Implants, Dentures resulting in pain
  • Failure to diagnose and treat oral disease, periodontal, cancer etc

If you feel that one of these or a related injury has been suffered because of your dental practitioner, then please get in touch with our experts to discuss your claim.


Companies, public bodies such as councils, schools & hospital & businesses open to the public have a duty of care to their patrons or visitors. So, if whilst you or a loved one has been involved in something like a slip or trip or even a fall whilst out and about and it has left you with an injury, then you have a right to claim compensation.

Whether you tripped on an uneven flooring, slipped on a wet supermarket floor, or been involved in an accident whilst out and about it is worth getting in touch with us about it.

You don’t need to know who is responsible for your accident as we can investigate this for you, so it is well worth giving us a call to discuss what has happened and if you can make a claim.

We represent clients that have been involved in the following claims:


  • Accidents whilst shopping in Supermarket
  • Sports Injuries & Gym related accidents
  • Dog Bites
  • Injury to your Child at School or during a school trip
  • Accident on Council Managed Property
  • Slips, trips and falls in a public place


The personal injury compensation amount you could be awarded would help towards dealing with time off work, rehabilitation and the support you may need to make a full recovery. You owe it to yourself to get the justice you deserve for the pain and suffering you have gone through.

Smith Jones Solicitors have a 30-year track record of winning compensation for their injured clients. Plus, there could be a possibility that you will be able to make a ‘no win no fee’ claim. That means that if we fail to win you an award, you will not need to pay us a penny. To speak to one of our advisors call us on 0800 195 95 90


If you’ve developed a chronic illness due to the work you have done, then you may well be in line to make an industrial disease compensation claim.

Your employer has a responsibility to provide a safe working environment for you to work in. This involves protecting you from the potential health risks that there may be within the workplace. One of the ways they do this is by training their employees in safety procedures’.

However, due to the failure to correctly follow the health & safety best practices some employees are left in a difficult position & because of this some workers have been injured or left with a chronic illness. Our personal injury solicitors are here to help you make an industrial disease claim following negligence on their employers’ part.


Employer negligence is responsible for many different medical conditions plus chronic and deadly diseases. If you feel that you have suffered because of your time at a certain job, then please feel free to call us on 0800 195 95 90. We have specialist solicitors ready to take your call.


Out of the blue, we can be involved in an accident that completely changes of life. The consequences of such can leave us with life-changing injuries forcing us to change the way we live our life. Injuries such as head, neck or spinal injuries leaving someone paralysed, having a limb amputated, loss of sight or hearing just to name a few.


Those kinds of injuries can seriously change the way you live your life and often will impact on your family. With a wealth of experience in handling serious injury compensation for our clients, Smith Jones Solicitors are well placed to offer you or your loved one the help in a sensitive and caring way. Our personal injury solicitors are ready to get you the compensation you are entitled to for the pain and suffering you have gone through.


Some of the serious injuries you can get compensation for are:


  • Accidents on the Road (Car, Passenger, Pedestrian, Motorcycle, Bicycle)
  • Accidents at Work
  • Accidents whilst Abroad
  • Public Transport Accidents (Passenger or Pedestrian)
  • Sporting Injury Compensation
  • Dental Negligence Claims


We are on hand 24 hours a day to take your call, so call us on 0800 195 95 90 to speak to an advisor today.


When you buy products such as medicine, electronical goods, power tools, vehicles etc you have the right to expect them to perform as they are designed to do & to meet the standards set out in law.

We expect that these products are rigorously tested so that by the time they are bought by you, the public, they will perform & do what they’re design to do in a safe way.

However, it’s all to true that in certain cases these products can end up not just failing, but actually causing injury due to it developing a fault. If you or someone close to you has been injured because of a defective product, then you may be in line to claim compensation.

We have an experienced team of personal injury solicitors ready to help people like you to get the compensation you deserve for the injury you’ve suffered, injuries such as:

  • Defective electrical beauty products
  • Faulty electrical product
  • Faulty bicycle part
  • Defective vehicle parts such as breaks etc.

At Smith Jones Solicitors we have many years of experience in claiming compensation for faulty goods. Call us today if you feel you may have a claim.


Whether you’ve been involved in a collision whilst in a car either as the diver or the passenger, a pedestrian, or you’ve had a motorcycle accident, being mixed up in a road traffic accident can be a very traumatic and damaging experience, physically, emotionally and psychologically. With these type of accidents, there are many factors to take into consideration, and blame is just one of them. Sometimes, who is to blame is not always straightforward, often with those responsible denying accountability.

Also, the circumstances behind the accident will vary from incident to incident and know what to do afterwards can be very difficult. Accidents on the road will vary from being hit by a vehicle whilst crossing the road as a pedestrian. Being knocked off your bicycle or motorbike to getting injured whilst travelling on public transport.

At Smith Jones Solicitors we have handled thousands of road traffic accident claims over the 30 years we have been operating as personal injury solicitors. If you are looking for advice as to know how to proceed after your accident, please speak to one of our experienced solicitors for guidance as to what to do next.


Some of the more typical injuries suffered are:

  • Neck Injuries such as Whiplash
  • Other soft tissue injuries
  • Broken bones & Fractures such as legs, arms, collarbone, fingers etc.
  • The Loss of Sensory Feeling (Touch, Taste, Smell, Hearing, Sight)
  • Internal Organ Injury
  • Fractured Skull, Brain Damage, Facial & Head Injury
  • Back & Spinal Injury
  • Burns
  • Amputation, Loss of Limbs or Digits



So, If you or someone close to you has been involved in any kind of road traffic accident, get in touch with one of our specialist injury solicitors here at Smith Jones solicitors 0800 195 95 90.

Even if your insurance company is recommending another law firm, you have every right to decide for yourself which solicitors you want representing you. We have an enviable track record of winning our clients’ compensation for their injuries.


Has a loved one been lost in an accident that wasn’t their fault? If so we understand that this must be an incredibly difficult time for you and your family. We are here to listen to you and to discuss what has happened.

Our desire is to provide you with both the legal advice, support & assistance that you and your family will need in order to make a fatal injury claim. We aim to get you the compensation that you and your family deserve because of the pain and suffering that you have all been through.