No Win No Fee


Food Poisoning Abroad

Food poisoning whilst away from home is a distressing thought for many travelers. Common symptoms include diarrhoea, stomach cramps, fatigue and vomiting in varying severities. Cases of infection can also develop into long-term illness such as irritable bowel syndrome or chronic fatigue syndrome.


Under ‘The Package Travel, Package Holidays and Package Tours Regulations 1992’ our team can help holidaymakers recover compensation for food poisoning caused by a hotel’s poor attention to hygiene. If you booked a package or all-inclusive holiday through a UK tour operator, it is highly likely that your trip will be covered by the regulations, but we will also need to consider other factors including:


  • Whether your holiday was booked as a package?
  • Was your holiday booked on an all-inclusive basis?
  • Was your holiday in the last 2 years?


Tip: an easy way to tell if your holiday was a package is to check your ATOL certificate. If the certificate states ‘Package Sale’, we should be able to help claim compensation for you.

As every case is different, we recommend you give our friendly team at Smith Jones Solicitors call on 0800 195 9590 to find out if you could make a claim. Alternatively, you can submit your details online, and a member of our team will call you back.

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How Much Compensation For Food Poisoning Abroad:






A few days to a week £1,250 – £3,300
A few weeks to one or two years £3,300 – £7,980
A number of years with severe symptoms £7,980 – £16,060
Long lasting and severe symptoms £16,060 – £43,890

FAQ About Food Poisoning Abroad


If more than one member of your family or group was ill on holiday, including children travelling with you, we could consider the merits of all of your claims. If any of the children are under the age of 18, we will need to appoint an adult to run the claim on their behalf (this is known as a litigation friend). If other adults in your party were ill, we would need to speak to them directly.


Many holidaymakers have successfully claimed compensation after contracting food poisoning on holiday. The most common cases (though not all) are caused by bacteria and are the result of breaching the basic principles of food hygiene, such as:

  • Poor temperature and time control
  • Inadequate storage of food
  • Food not being cooked thoroughly
  • Food being reheated or left to stand
  • Incorrect serving methods g. mixing hot and cold food
  • Incorrect food handling
  • Contaminated packaging coming into contact with food
  • Inadequate cleaning of food preparation surfaces
  • Contamination by insects and flies
  • Unsafe tap water


We may be able to help you with your holiday illness claim for compensation if your illness is caused by food served in the hotel bar, restaurant or as room service. This also applies if it’s a result of the consumption of food or water during a planned excursion that was booked through your tour operator.


“Our clients tell us they choose all-inclusive hotels so they can be certain of what they are spending on holiday. All too often, we hear complaints of watered down drinks, undercooked chicken and wildlife around the food, resulting in awful examples of food poisoning. Our team treat every client as an individual, taking care of every aspect of their claim so that they can concentrate on getting themselves and their family better. Many clients use the compensation they recover to book another holiday to replace the one they missed out on.”

Catharine Dunn, Smith Jones Solicitor


We have dealt with cases of food poisoning contracted in many different countries though some destinations have become more notorious, such as Spain, Egypt, Turkey, Mexico, Dominican Republic and Tunisia.

Our specialist team can help you if you have been diagnosed with any of the following bacterial infections:


  • Salmonella
  • E Coli
  • Shigella
  • Campylobacter
  • Cryptosporidium


It is incredibly difficult to say how much compensation you may be entitled to at the start of your claim. Calculations for food poisoning compensation are based on a many factors including the severity and length of your symptoms, your medical diagnosis and your future prognosis. The table above sets out the average compensation you could be entitled to (based on your symptoms).


In addition to compensation for your discomfort and inconvenience, we may also be able to recover your ‘out of pocket’ expenses such as:

  • Medical fees
  • Treatment/ prescribed medication
  • Appointment travel costs
  • Some of the cost of your ruined holiday


It is important that you tell us about your holiday in as much details as possible to ensure we do not miss any of the key facts. For example, if you travelled abroad for a special occasion such as your wedding or honeymoon, our experts may also be able to help you recover any additional expenditure you were unable to benefit from.


As there are so many varying factors which determine the ‘limitation date’ or time limit for submitting a holiday sickness claim, we suggest you call our Freephone number on 0800 195 95 90. Our team can then talk you through the relevant information for the country you visited and the illness you experienced. Alternatively, you can request a call back here.


Almost all of our food poisoning abroad claims are funded on a ‘no win, no fee’ basis. No win, no fee (also known as a “conditional fee agreement”) means that you will not have to pay any of our legal fees should your claim be unsuccessful.*

*Terms and Conditions apply


We are a law firm, with a specialist legal team – not a claims management company or call centre. The advice we give is based on many years of experience in personal injury and illness claims. Our team have a vast amount of experience in this type of claim and can help you to claim the compensation you deserve.

Call us on freephone 0800 195 9590 for your free initial consultation. Our friendly team are available 24/7 and are ready to take your call.