Specialist No Win, No Fee Solicitors

Helping People for over 30 Years

We’re Rated ‘Excellent’ on Trustpilot

We Recover your Loss of Earnings

Holiday Illness Claims

Falling ill on holiday is distressing. In addition to the pain of the illness itself, you miss out on the enjoyment that most of us look forward to all year round. Plus in many cases, you incur substantial and unexpected medical expenses.


If you’ve had your holiday ruined by illness, you may be entitled to make a claim for compensation. Call us now on 0800 195 95 90 to find out more, or make a claim.


There is no financial risk to you in pursuing a 'no win no fee' claim with Smith Jones.

Have Any Questions? We're available 24/7
Speak To Our Experts On Freephone

How Much Compensation For Food Poisoning Abroad:

Under ‘The Package Travel, Package Holidays and Package Tours Regulations 1992’ we can help you recover compensation for sickness caused by your hotel’s poor attention to hygiene on a package holiday.






A few days to a week£1,000 – £3,460
A few weeks to one or two years£3,460 – £8,360
A number of years with severe symptoms£8,360 – £16,830
Long lasting and severe symptoms£16,830 – £46,040
Smith Jones Solicitors Professional Accreditations

Claiming For Holiday Illness

Many holidaymakers have successfully claimed compensation after falling ill on holiday. The most common cases (though not all) are caused by bacteria and are the result of breaching the basic principles of food hygiene, such as:


  • Poor temperature and time control/inadequate storage of food
  • Incorrect food handling
  • Contaminated packaging coming into contact with food
  • Inadequate cleaning of food preparation surfaces
  • Poor hygiene practices of those handling the food


We may be able to help you with your claim for holiday illness compensation if your illness is caused by food served in the hotel bar, restaurant or as room service, or as a result of the consumption of food/water during a planned excursion.


Other known causes of holiday illness include:


  • Poor hygiene in and around the pool (g dirty/broken tiles)
  • Incorrect waste disposal
  • Poor air conditioning maintenance
  • Cross-contamination by insects/animals


We work with medical experts who have many years’ experience in this area and who recognise the signs of illnesses contracted by any of these hotel failings.

Since 1988

Your Winning 'No Win No Fee' Solicitors

Our legal team specialises in dealing with accident and personal injury claims only. We have been providing legal services in the UK since 1988 and are accredited through the Association of Personal Injury Lawyers, as well as The Law Society and, are regulated and authorised by the SRA.

FAQ About Holiday Illness Claims

Holiday Illness Hotspots

Destinations that have become known as ‘hotspots’ for holiday illness claims in recent years include:

  • Egypt
  • Turkey
  • Dominican Republic
  • Tunisia
  • Mexico



Common Types of Holiday Sickness

Our specialist team can help you if you have been diagnosed with any of the following bacterial infections:


  • Salmonella
  • E-coli
  • Shigella
  • Campylobacter
  • Cryptosporidium


Common symptoms vary in each case but generally include diarrhoea, stomach cramps, fatigue and vomiting. Cases of infection can also develop into long-term illness such as irritable bowel syndrome or chronic fatigue syndrome.


Holidaymakers who are unfortunate enough to suffer from any of the illnesses listed should seek medical assistance right away. Our advice and the advice of our medical experts is to:

  • Keep a diary of your symptoms, appointments/treatment and expenses. Keep a note of what was eaten and any results or advice given if you sought medical assistance. It is also wise to provide us with details of others who became ill during your stay. The chances are if you have been ill as a result of poor hygiene, others also have.
  • Photograph examples of poor practice around the hotel. These can be used as evidence in your holiday claim.
  • Compile details of how and when your holiday was booked, including printed and electronic copies of any documentation.



Can I Make A Holiday Claim?

Was your holiday booked as a package? Was the food provided all inclusive? There are many other factors we will need to consider but provided you answer yes to both of these questions; we can generally get started with your holiday sickness claim.


Settlements vary depending on severity, duration and type of illness. A medical diagnosis is very important to securing the compensation you deserve. As a general guideline, the table at the top of the page will be able to tell you how much you are likely to receive. We also have a personal injury claims calculator which will be able to factor in things such as loss of income or any other injuries you sustained. Once your case has progressed further our solicitors will be able to advise you on a more accurate sum.



How Long Does A Holiday Claim Take?

The process can take slightly longer than a claim within the UK, as your tour operator legally has 6 months to investigate your claim internally.


As a guide, the average length of a holiday claim is around 18 months although this can be reduced if there are multiple cases of sickness in the same resort. If symptoms are ongoing, with no signs of subsiding, we may advise you to delay settlement until the full extent of your holiday illness is known.



The are many varying factors which determine the ‘limitation date’ or time limit for submitting a holiday sickness claim. We suggest you call our Freephone number on 0800 195 95 90, so that our team can talk you through the relevant information for the country you visited and the illness you experienced. Alternatively, you can request a call back here.



No Win No Fee Claim

We can represent you in your holiday sickness claim on a no win no fee basis. A “conditional fee agreement” means that you will not have to pay any legal fees should your claim be unsuccessful*, for more information go to smithjonessolicitors.co.uk/no-win-no-fee/. This also applies if you need to make a claim for an accident abroad.

*Terms and Conditions apply

If you would like to make a Holiday Illness Claim our expert team are waiting for your call. Contact us on freephone  0800 195 95 90 or alternatively, submit your enquiry online.