Personal Injury Case Handler – Please note the application period for this listing is now closed. 

Based in East Lancashire, Smith Jones Solicitors is a successful claimant personal injury firm established in 1988. An excellent opportunity has arisen for a Holiday Sickness Case Handler.

Experience and proven work record are key.


Duties to include:

  • Manage, on a stand-alone basis, your own caseload of non-litigated files. Including:
  • Drafting witness statements.
  • Instructing experts.
  • Completing schedules of loss.
  • Advise upon liability and quantum.
  • Drafting letters of claim.
  • Issue proceedings.
  • Attend application hearings and case management conferences.
  • Assessing liability and quantum under the supervision of the Team Leader.
  • Managing files within the Proclaim Case Management System:
  • High service standards.
  • Handling client communication.
  • Accurate time recording.
  • Maintaining in house Protocols for Case Management.
  • Managing tasks and diary.
  • Liaising with other departments including Accounts and Costs to progress & settle claims.
  • Handling ATE policies.
  • Handling client damages as required.
  • Checking KPI compliance.
  • Undertake such other tasks as required by the company


Knowledge and skills required include:

  • Proven legal/procedural knowledge.
  • Strong IT skills.
  • Ability to work to targets and deadlines.
  • Excellent accuracy and attention to detail.
  • Experience of working with a case management system preferably Proclaim.
  • Good telephone manner.


36 ¼ hours per week 9am – 5pm.
32 days holiday per year.
Salary dependent on experience.

Please note the application period for this listing is now closed.