Mr W and his girlfriend, Miss S, went on a one-week, all-inclusive couple’s holiday to Port El Kantaoui, Tunisia.
On the second night of their holiday, Mr W started to suffer from stomach pains coupled with symptoms of diarrhoea and vomiting. The following day, Miss S started to feel the same. The couple underwent a lot of distress on the returning flight due to the episodes of diarrhoea that they had both been experiencing.
Upon return to the UK, Miss S went to visit her GP and she found out that she had contracted food poisoning from ingesting campylobacter bacteria. Mr W had to take time off work because of his continued suffering. Our team took this into account when working with the couple to settle their claims for a combined total of £5,200.
The couple had booked their all-inclusive holiday as a package. By doing so, our team relied on ‘The Package Travel, Package Holidays and Package Tours Regulations 1992’.
The Package Travel Regulations permit you to make a claim against your tour operator, here in the UK, for an illness that you suffered whilst on a foreign holiday.
The couple were both represented on a No Win No Fee basis, meaning there was no financial risk should the claim have been unsuccessful.