Smith Jones Injury Solicitors

Case Handler Required – Holiday Sickness Team

Thank you for your interest. This position has now been filled.

Based in East Lancashire, Smith Jones Solicitors is a successful claimant personal injury firm established in 1988. An excellent opportunity has arisen for a Holiday Sickness Case Handler.


Duties to include:

  • Manage your own caseload of holiday sickness claims. Working within the Proclaim CMS. Including draft witness statements, instructing experts, completing schedules of loss, advise upon liability and quantum, draft letters of claim, issue proceedings and attend application hearings and case management conferences.
  • Managing files including:
    • High service standards
    • Ensuring clients kept informed
    • Minimum standard that files are worked on and progressed every 28 days
    • Managing tasks and diary
    • Save incoming mail to Proclaim CMS
    • Requisition bacs payments/cheques, transfers and receipts through Proclaim CMS
    • Handling ATE policies
    • Payment/recovery of disbursements
    • Accurate time recording
    • Handling client damages as required
    • Ensuring most efficient method of communication used – electronic, DX, RM.
    • Prepare outgoing mail as required
    • Checking management reports
    • Liaising with other departments/members of staff
    • Taking telephone calls


Knowledge and skills required include:

  • Proven legal/procedural knowledge
  • Strong IT skills
  • Ability to work to targets and deadlines
  • Excellent accuracy and attention to detail
  • Experience of working with a case management system preferably Proclaim
  • Good telephone manner

Thank you for your interest. This position has now been filled.